INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

In term of Quality, YES!. However, Due to difference in browsing, quality of phones or devices you are visiting us, the photos quality may be slightly different with what is in our packaging.

Do you offer wholesale/bulk?

Yes, we offer wholesale and bulk discount for businesses and distributors. In fact, our wholesale and bulk prices are significantly competitive and appealing and it would make sense if you consider us comparing to other businesses in term of wholesale or bulk orders.

Where can I view my sales receipt?

A copy of your purchase order will be sent to your email once your order is confirmed. If you you have a created an account with us, you can see all of your orders under your "order" and "order History" tab.

What are the quality criteria for your products

We take proud of our products specially because of the amount of effort our team is putting into the work to deliver a high quality merchandize that pleases the eyes, tastes greats and smells awesome.

How can I return an item?

IIt is very uncommon to see that our customers are not fully satisfied about the product they've received. However, if you are not satisfied with the products, we happily accept the return and will try to satisfy your needs. You have the option of a full refund or replacement free of charge.

 

Please note that the product shall be in unused condition just because of the nature of our products.

Will you restock items indicated as “out of stock?”

We are trying to have any listed product available for our customers to keep a happy smile when they are trying to buy what they need. However, if you see something is "out of stock", please send us an email and we will try to replay you with the soonest time it may be available.

What is the Shipping policy and how soon do I get my order?

The shipping will start within 1-2 business day after your payment is confirmed. The shipping speed will vary based on multiple variation such as your address, amount of the order, weather, and many more. But rest assured you'll be our priority and we will try to ship your order as soon as possible.

OUR ADDRESS

Email: info@Avicennaherbage.com
Phone:  +1 (916) 245-0444

Sacramento, CA

5119 Hillsdale Blvd, Sacramento, CA 95842

Email:  info@Avicennaherbage.com

CONTACT US

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find.